Customer Success Manager
About DataWeave
Digital Commerce capabilities are fundamental to winning today’s shoppers. The pandemic has accelerated eCommerce adoption across the globe with multiple options for consumers to research, compare and buy products. Solutions that provide actionable data-driven insights have become fundamental to eCommerce growth and critical in optimizing these investments.
DataWeave is a leading provider of advanced sales optimization solutions for Digital Commerce businesses, consumer brands, delivery intermediaries, and marketplaces. Our machine learning-enabled SaaS platform provides over 400 global brands and retailers with streamlined access to Digital Shelf Analytics and Dynamic Pricing solutions used to develop data-driven growth strategies and to make high-frequency business decisions that accelerate revenue growth and drive profitability.
Our actionable, Digital Market Intelligence is generated by aggregating and analyzing data captured daily on over 100 million products found on the Web, tracking competitive KPI performance within critical business areas like Pricing, Promotions, Content Audits, Product Availability, Merchandising, Search and Media, Sales and Market Share, and Ratings and Reviews.
Customer Success @DataWeave
A career with DataWeave gives you all the opportunities and benefits that can only come from working for a trusted industry leader. By joining our team, you'll be able to solve real-life problems, make a difference, have a global impact, and join a supportive group of globally diverse teammates. We encourage you to be yourself, grow with us, and unleash your potential.
Roles & Responsibilities
Own overall relationship with assigned clients, including Enterprise customers, responsible for Increasing adoption, ensuring retention, and satisfaction.
- Work with the internal teams to ensure SLAs are tracked, monitored and achieved consistently while maintaining the highest quality of client deliverables
- Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.
- Develop, prepare, and nurture customers for testimonials, references and case studies.
- Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
- Work to identify and/or develop upsell opportunities working along with the Account Managers
- Ensure billing and collection of the assigned accounts are under control.
- Advocate customer needs/issues cross-departmentally including changes in deliverables, product features or contractual scope
- Manage account escalations by bringing in the right stakeholders at the right time.
- Develop customized quality control checklists as necessary for each Enterprise customer.
- Develop expertise across all DataWeave solutions and capabilities
- Lead QBRs with Customer leadership.
Skills & Requirements
- Proven ability to drive continuous value of solutions/products.
- Familiarity working with clients of all sizes.
- Impeccable written and verbal communication skills.
- Detail-oriented and analytical.
- Strong team player but still a self-starter.
- Thrives in a multi-tasking environment and can adjust priorities quickly.
- Strong collaboration skills both with internal and external stakeholders
- Know-how of how to drive ROI with customers by advocating for best practices.
- Project Management Skills
- Problem-Solving skills
- Stakeholder Management
Advantages
Fast-paced growth opportunities at dynamically evolving start-ups.
- You have the opportunity to work in many different areas and explore a wide variety of tools to figure out what really excites you.
- Learning opportunities with courses and product conferences.
- Competitive Salary Packages
Job Location:
Bangalore, India
Address:
InfoWeave Analytics Pvt Ltd,
75/B Windsor, 3rd Floor,
Bannerghatta Rd, opp. Christ University,
Hulimavu, Bengaluru
Karnataka 560076
+(91) 80 618 52 222
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