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Ratings and Reviews

Analyze Ratings and Reviews on Your Digital Shelf

Uncover insights hidden in customer feedback to enhance product content, improve shopper experience, and strengthen your digital shelf performance

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What customers say today -
shapes your brand’s tomorrow

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Reviews Drive Purchases

63% of shoppers are more likely to buy from websites that display customer reviews.

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Positive Reviews Build Trust

72% of consumers say positive reviews make them trust a brand more.

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Higher Ratings, Higher Conversions

Products with an average rating between 4.75 and 4.99 stars have the highest conversion rates.

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Great Reviews, Bigger Spend

Customers are willing to spend up to 31% more on products that have excellent reviews.

Use AI to Harness the Power of Customer Voices

Tap into the pulse of customer sentiment with AI-powered natural language processing (NLP) that analyzes and scores reviews—transforming unstructured feedback into clear, actionable insights that drive better decisions

Decode Customer Sentiment

  • Track metrics like total ratings, recent ratings, average scores, and the breakdown of 1 to 5-star reviews.
  • Spot products with low or no recent feedback. Set up alerts to prompt timely review requests.
  • Use NLP-powered analysis to automatically categorize reviews by tone and intent.
  • Visualize sentiment trends with intuitive heat maps.

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Customer Sentiment Analysis

Stay Ahead of the Competition

  • Benchmark ratings and sentiment against competitors to uncover strengths and gaps.
  • Pinpoint retailers with low average ratings for your products to uncover improvement opportunities.
  • Leverage scorecards and trend charts to track competitor performance and identify areas where you can outperform them.

Ratings Insights Across Retailers

Make Every Review Count

  • Leverage actionable feedback for new product development and innovation.
  • Automatically detect low-feedback products and trigger targeted review requests.
  • Leverage sentiment analysis to spot and address negative feedback instantly and boost customer trust.
  • Align product content with customer feedback to boost satisfaction, ratings, and conversions.

Reviews Feedback Insights

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