Customer Success Manager

About DataWeave

Digital Commerce capabilities are fundamental to winning today’s shoppers. The pandemic has accelerated eCommerce adoption across the globe with multiple options for consumers to research, compare and buy products. Solutions that provide actionable data-driven insights have become fundamental to eCommerce growth and critical in optimizing these investments.

DataWeave is a leading provider of advanced sales optimization solutions for Digital Commerce businesses, consumer brands, delivery intermediaries, and marketplaces. Our machine learning-enabled SaaS platform provides over 400 global brands and retailers with streamlined access to Digital Shelf Analytics and Dynamic Pricing solutions used to develop data-driven growth strategies and to make high-frequency business decisions that accelerate revenue growth and drive profitability.

Our actionable, Digital Market Intelligence is generated by aggregating and analyzing data captured daily on over 100 million products found on the Web, tracking competitive KPI performance within critical business areas like Pricing, Promotions, Content Audits, Product Availability, Merchandising, Search and Media, Sales and Market Share, and Ratings and Reviews.

Customer Success @DataWeave

A career with DataWeave gives you all the opportunities and benefits that can only come from working for a trusted industry leader. By joining our team, you'll be able to solve real-life problems, make a difference, have a global impact, and join a supportive group of globally diverse teammates. We encourage you to be yourself, grow with us, and unleash your potential.

What do we offer?

  • DataWeave is currently looking for a Customer Success Manager with prior experience in Customer Success / Technical Consulting, with knowledge in data management & client handling, to join our Customer Success team in Bangalore, India.
  • As a Customer Success Manager, you will be responsible for ensuring our customers' success and satisfaction with our products and contributing to their long-term loyalty.
  • In the role of Customer Success Manager, you must be able to work and adapt in a fluid, fast-paced technical environment.
  • Working as the Customer Success Manager you must have strong analytical, communication, collaboration, and leadership skills

Roles & Responsibilities

  • Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction.
  • Work with the internal delivery team to ensure delivery quality to exceed the client's expectations.
  • Establish a trusted/strategic advisor relationship with each assigned client and drive the continued value of our products and services.
  • Develop, prepare, and nurture customers for testimonials, references, and case studies.
  • Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
  • Work to identify and/or develop upsell opportunities.
  • Advocate customer needs/issues cross-departmentally.
  • Manage account escalations.
  • Effectively address customer satisfaction and manage a diverse set of issues until resolved.
  • Develop a trusted advisor relationship with the customer and develop them into reference customers.
  • Familiarity with working with clients of all sizes.
  • Proven ability to drive continuous value of solutions/products.

Skills & Requirements

  • Impeccable written and verbal communication skills.
  • Detail-oriented and analytical.
  • Strong team player but still a self-starter.
  • Ability to learn fast, shift directions and work collaboratively within a highly effective team.
  • Superior customer-facing skills and ability to establish executive-level relationships.
  • Proficiency in leading meetings and delivering business presentations.
  • Proficient in Microsoft Office Suite, specifically Excel and PowerPoint
  • BE/BTech/MTech/MBA or advanced degree preferred.

Advantages

  • Extremely organized with the ability to manage multiple customers.
  • Experience using Jira, Microsoft Office Suite, Data Analysis, Stakeholder Management.
  • Great attitude with the ability to foster a fun, productive working environment.

Job Location:
Bangalore, India

Address:
InfoWeave Analytics Pvt Ltd,
3rd Floor, Brigade Software Park
Banashankari Stage II, Basavanagudi,
Bengaluru 560070
+(91) 80 684 50 203
contact@dataweave.com

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