Customer Success Manager

About DataWeave

Powered by AI, DataWeave provides Competitive Intelligence as a Service to retailers and consumer brands by aggregating and analyzing data from the Web at massive scale.

While retailers use DataWeave’s Retail Intelligence product to make smarter pricing, assortment, and promotion decisions to drive profitable growth, consumer brands use DataWeave’s Brand Analytics product to govern their online brand presence, optimize their Share of Voice, and drive improved e-commerce shelf velocity. DataWeave’s Counterfeit Products Detection Solution was awarded as one of the “Best 50 Innovative Applications of Artificial Intelligence” by NASSCOM in 2018. Also, our competitive intelligence platform won the NASSCOM Emerge 50 Award in 2016.

Some of the world’s largest and most popular retailers and brands have consistently trusted DataWeave, including the likes of Overstock, Metro Cash & Carry, OfferUp, Adidas, Dorel, and Netgear.

Customer Success @DataWeave

  • A career with DataWeave gives you all the opportunities and benefits that can only come from working for a trusted industry leader.
  • By joining our team, you'll be able to solve real-life problems, make a difference, have a global impact, and join a supportive group of globally diverse teammates.
  • We encourage you to be yourself, grow with us, and unleash your potential.

What do we offer?

  • DataWeave is currently looking for a Customer Success Manager with prior experience in Customer Success / Technical Consulting, with knowledge in data management & client handling, to join our Customer Success team in Bangalore, India.
  • As a Customer Success Manager, you will be responsible for ensuring our customers' success and satisfaction with our products and contributing to their long-term loyalty.
  • In the role of Customer Success Manager, you must be able to work and adapt in a fluid, fast-paced technical environment.
  • Working as the Customer Success Manager you must have strong analytical, communication, collaboration, and leadership skills.

Roles & Responsibilities

  • Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction.
  • Work with the internal delivery team to ensure delivery quality to exceed the client's expectations.
  • Establish a trusted/strategic advisor relationship with each assigned client and drive the continued value of our products and services.
  • Develop, prepare, and nurture customers for testimonials, references, and case studies.
  • Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
  • Work to identify and/or develop upsell opportunities.
  • Advocate customer needs/issues cross-departmentally.
  • Manage account escalations.
  • Effectively address customer satisfaction and manage a diverse set of issues until resolved.
  • Develop a trusted advisor relationship with the customer and develop them into reference customers.
  • Familiarity with working with clients of all sizes.
  • Proven ability to drive continuous value of solutions/products.

Skills & Requirements

  • Impeccable written and verbal communication skills.
  • Detail-oriented and analytical.
  • Strong team player but still a self-starter.
  • Ability to learn fast, shift directions and work collaboratively within a highly effective team.
  • Superior customer-facing skills and ability to establish executive-level relationships.
  • Proficiency in leading meetings and delivering business presentations.
  • Proficient in Microsoft Office Suite, specifically Excel and PowerPoint
  • BE/BTech/MTech/MBA or advanced degree preferred.

Advantages

  • Extremely organized with the ability to manage multiple customers.
  • Experience using Jira, Microsoft Office Suite, Data Analysis, Stakeholder Management.
  • Great attitude with the ability to foster a fun, productive working environment.

Job Location:
Bangalore, India

Address:
InfoWeave Analytics Pvt Ltd,
3rd Floor, Brigade Software Park
Banashankari Stage II, Basavanagudi,
Bengaluru 560070
+(91) 80 684 50 203
contact@dataweave.com

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