Support/Test Engineer

Education Qualification - B.E. / B. Tech / M.Sc / MCA / B.Sc / BCS / BCA

Responsibilities:

• Someone who likes to work hands-on and be self-directed in a fast-paced environment that gives you freedom and responsibility.
• Would be responsible for day-to-day maintenance of the modules in the engineering system.
• An advocate focused on providing advanced support and taking care of escalated issues and product expertise to our internal customers.
• Someone who is responsible for managing the activities related to product support for the organization.
• Build a deep understanding of the domain within the team.
• Duplicating and troubleshooting product and technical issues faced by clients, internal customers
• Developing in-depth product expertise in order to provide solutions for product issues
• Responsible entity for defining testing strategies to ensure that applications meet customer requirements - are stable, reliable, and production-ready.
• Develop quality assurance standards and company processes
• Documenting quality assurance activities and creating audit reports
• Work on automation to ensure the best customer experience.
• Actively participates in initiatives to improve overall performance.

Requirements:

• Experience level of 4-6 years in Product Support/ Technical Support /Test engineering with excellent analytical and logical thinking.
• Excellent Problem solving and communication skills.
• Experience being a Subject Matter Expert in multiple products you have worked on.
• Strong understanding of the different products which you have worked on and ability to navigate through the code /logs to debug.
• Assist your teammates in driving long-running tickets in your areas of expertise to resolution.
• Strong knowledge of QA methodology and tools, with demonstrated QA experience in an SDET or QAE role
• Strong organizational skills, demonstrated ability to track multiple test executions simultaneously and synthesize results
• Experience interacting with virtual teams in an onsite/offshore test execution model
• Excellent oral and written communication skills
• Good knowledge of Databases, preferably Postgres, MySQL, Familiarity with MongoDB a plus
• Education level: Bachelor’s degree in a technical field, or equivalent work experience in software/support and services
• Excellent written and verbal skills
• Strong analytical and problem-solving skills
• Ability to work in a highly collaborative and fast-paced environment
• Solid grasp of the web and social media